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Customer Support Consultant

  • Full Time
  • Leeds
  • £23,500 - £23,500 USD / Year
  • Salary: £23,500 - £23,500

Our client is seeking a Customer Service Consultant to join their well-established, leading team in Leeds. The purpose of this role is to support customers when using the online service and provide exceptional customer service via email and phone. The successful candidate will be able to build strong relationships with new and existing clients to ensure a high-quality service is provided.

Responsibilities of the Customer Support Consultant include:
Answer customer queries via email or on the telephone
Raise service related issues to the correct authorities
Log customer calls on to in house system
Support customers before and after service is completed
Communicate with relevant suppliers and colleagues and keep customers updated
Maintain a high level of knowledge for the services provided

The Customer Support Consultant must be able to:
Communicate to a high standard
Support colleagues and be a team player
Be willing to learn new skills
Apply problem solving and analytical skills
Learn new technical software processes

Please apply for further information and the chance to be considered for this great opportunity! In return our client offers a great working environment and competitive benefits package.

Ref: 07901

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Adele

Director

Adele has worked in the recruitment industry for pretty much her entire life! She started out with a major plc where she rapidly moved through the ranks to become the youngest area manager on record. Following this she ran a 60 branch independent network before taking the plunge in 1994 and starting her own business. By her own admission this was probably one of the scariest things that she has ever done (and she has had 5 kids and had jumped out of an aeroplane at 12,000 feet!).

“After years of managing other people, getting back to the sharp end dealing with employers and candidates at first was terrifying – would I be able to do what I had spent years training others to do? I needn’t have worried, my view that recruitment is not rocket science was reinforced and it was evident that so many people were getting it wrong. By simple caring more and trying harder to get people what they want, my business was a runaway success”

Email Adele