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Customer Success Manager

  • Permanent
  • Woking
  • Up to £45,000 DOE USD / Year
  • Salary: Up to £45,000 DOE

Customer Success Manager

Woking

£35,000 – £45,000 per annum


Our client is a well-established technology company looking for a client-focused professional to manage a portfolio of accounts and deliver exceptional service experience. The ideal candidate will be confident working with stakeholders, identifying opportunities for improvement, and demonstrating clear value to clients. If you are a proactive and commercially aware relationship-driven professional, please apply now!

Key Responsibilities:

  • Build and maintain strong, trusted relationships with client accounts.
  • Act as the primary non-technical contact for client service and engagement.
  • Oversee onboarding to ensure a smooth transition into managed services.
  • Communicate service offerings clearly and demonstrate their business value.
  • Drive adoption of services, tools and best practices.
  • Lead regular service reviews, focusing on value, outcomes and improvements.
  • Turn operational data into clear, meaningful client insights.
  • Identify and address service risks, concerns and early signs of dissatisfaction.
  • Support client retention and renewals by demonstrating ongoing value.
  • Gather client feedback and contribute to continuous improvement across customer success processes.

Requirements:

  • Proven experience within customer success, account management, or client relationship roles.
  • Background within an IT, SaaS, or MSP environment is desirable.
  • Strong written and verbal communication skills, with confidence managing a range of stakeholders.
  • Ability to understand service data and translate technical information into clear, accessible insights.
  • Highly organised and confident managing multiple client relationships, including handling challenging conversations professionally.

Benefits:

  • Free onsite parking
  • Company pension
  • Free lunch on Fridays!
  • Company events

Ref: 08700

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Adele

Director

Adele has worked in the recruitment industry for pretty much her entire life! She started out with a major plc where she rapidly moved through the ranks to become the youngest area manager on record. Following this she ran a 60 branch independent network before taking the plunge in 1994 and starting her own business. By her own admission this was probably one of the scariest things that she has ever done (and she has had 5 kids and had jumped out of an aeroplane at 12,000 feet!).

“After years of managing other people, getting back to the sharp end dealing with employers and candidates at first was terrifying – would I be able to do what I had spent years training others to do? I needn’t have worried, my view that recruitment is not rocket science was reinforced and it was evident that so many people were getting it wrong. By simple caring more and trying harder to get people what they want, my business was a runaway success”

Email Adele