Customer Success Manager

  • Permanent
  • Farnham
  • Up to £55,000 DOE USD / Year
  • Salary: Up to £55,000 DOE

Customer Success Manager

Farnham office based (Must have own transport)

Up to £55,000 DOE + Annual Bonus

An exciting opportunity for an experienced Customer Success Manager to take ownership of key client relationships, coordinate projects, and ensure an outstanding customer experience.


Key Responsibilities

  • Manage key client accounts and stakeholder relationships.
  • Coordinate projects from enquiry through to delivery.
  • Organise meetings, events and client communications.
  • Maintain CRM records and reporting.
  • Work closely with sales, operations and leadership teams.
  • Identify and implement process improvements.

About You

  • 3+ years’ experience in customer success, account management, client services or project coordination.
  • Excellent communication and organisational skills.
  • Confident managing multiple priorities and stakeholders.
  • Experience using CRM systems.
  • Proactive, commercially aware and solutions-focused.

What’s on Offer

  • £40,000-£55,000 salary
  • Annual performance bonus
  • 25 days holiday plus birthday off
  • Pension contribution
  • Team events and social activities
  • Opportunity to make a genuine impact within a growing business

Apply today to find out more.


Ref: 08773

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Adele

Director

Adele has worked in the recruitment industry for pretty much her entire life! She started out with a major plc where she rapidly moved through the ranks to become the youngest area manager on record. Following this she ran a 60 branch independent network before taking the plunge in 1994 and starting her own business. By her own admission this was probably one of the scariest things that she has ever done (and she has had 5 kids and had jumped out of an aeroplane at 12,000 feet!).

“After years of managing other people, getting back to the sharp end dealing with employers and candidates at first was terrifying – would I be able to do what I had spent years training others to do? I needn’t have worried, my view that recruitment is not rocket science was reinforced and it was evident that so many people were getting it wrong. By simple caring more and trying harder to get people what they want, my business was a runaway success”