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Customer Service Administrator

  • Permanent
  • Aldershot
  • On Application USD / Year
  • Salary: On Application

Customer Service Administrator

Aldershot

Fully on site

Benefits Include:

  • A supportive and close-knit team environment.
  • Onsite parking for convenience.
  • Monday to Friday, office-based working hours-no weekends!
  • Opportunity to contribute to a growing company.

Role Overview:

Our client is looking for an experienced and dedicated Customer Service Administrator to join their dynamic and supportive team. The ideal candidate will have a background in business-to-business customer service and will play a key role in ensuring exceptional support for both new and existing customers.


As a key member of the team, your responsibilities will include:

  • Acting as the first point of contact for customer inquiries via phone and email.
  • Managing the customer ticket queue in collaboration with team members, ensuring timely resolution.
  • Handling online quotations and orders.
  • Inputting orders into the system with accuracy and efficiency.
  • Sharing product knowledge with customers to provide support and advice.
  • Collaborating with the Customer Service Manager to deliver an excellent customer experience.
  • Troubleshooting delivery issues and demonstrating empathy when resolving problems.
  • Assisting the team with other administrative duties as required.

The ideal candidate will:

  • Possess excellent communication skills, both verbal and written.
  • Have previous customer service experience
  • Thrive in a high-pressure environment.
  • Demonstrate great attention to detail.

Why Join Our Client’s Team?

Be part of a busy and supportive team in a growing company. Take advantage of a stable Monday-to-Friday schedule and onsite parking! Apply now.


Ref: 08510

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Adele

Director

Adele has worked in the recruitment industry for pretty much her entire life! She started out with a major plc where she rapidly moved through the ranks to become the youngest area manager on record. Following this she ran a 60 branch independent network before taking the plunge in 1994 and starting her own business. By her own admission this was probably one of the scariest things that she has ever done (and she has had 5 kids and had jumped out of an aeroplane at 12,000 feet!).

“After years of managing other people, getting back to the sharp end dealing with employers and candidates at first was terrifying – would I be able to do what I had spent years training others to do? I needn’t have worried, my view that recruitment is not rocket science was reinforced and it was evident that so many people were getting it wrong. By simple caring more and trying harder to get people what they want, my business was a runaway success”

Email Adele