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Customer Advisor

  • Permanent
  • Woking
  • Up to £30,000 DOE USD / Year
  • Salary: Up to £30,000 DOE

A fantastic opportunity is available for a Customer Advisor to join a supportive and dynamic team. This role is ideal for a graduate, articularly someone with a strong interest in sustainability topics, or anyone looking to build their skills in a customer-focused position. After successfully completing probation and demonstrating competence, hybrid working is available after probation.


About the Role

As the first point of contact for new enquiries, you will play a key role in shaping the customer experience. You’ll guide individuals through their queries, provide clear information, and ensure a smooth transition from initial contact through to booking and project setup. Working collaboratively with colleagues, you will help ensure customers receive an efficient and positive service throughout their journey.


Key Responsibilities

  • Handle inbound enquiry calls and ensure they reach the appropriate team
  • Follow up on email enquiries with phone contact to offer support
  • Assist customers through a free identification service
  • Provide clear guidance to help customers move confidently from enquiry to booking
  • Follow up on quotations to confirm customer instructions
  • Set up new projects in internal systems, allocate work, issue invoices, and process payments
  • Support with standard documentation where needed
  • Assist with administrative tasks such as research and data gathering

About You

  • Strong communication and interpersonal skills
  • Graduate with an interest in sustainability themes
  • Organised, detail-oriented, and proactive
  • Confident and friendly phone manner with the ability to build rapport
  • Customer-focused, with a positive and solutions-driven approach
  • Comfortable working independently while contributing to team success


Ref: 08433

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Adele

Director

Adele has worked in the recruitment industry for pretty much her entire life! She started out with a major plc where she rapidly moved through the ranks to become the youngest area manager on record. Following this she ran a 60 branch independent network before taking the plunge in 1994 and starting her own business. By her own admission this was probably one of the scariest things that she has ever done (and she has had 5 kids and had jumped out of an aeroplane at 12,000 feet!).

“After years of managing other people, getting back to the sharp end dealing with employers and candidates at first was terrifying – would I be able to do what I had spent years training others to do? I needn’t have worried, my view that recruitment is not rocket science was reinforced and it was evident that so many people were getting it wrong. By simple caring more and trying harder to get people what they want, my business was a runaway success”

Email Adele