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Aftersales Executive

  • Permanent
  • Aldershot
  • Up to £29,000 DOE USD / Year
  • Salary: Up to £29,000 DOE

You must have experience handling complaints in a customer service environment to be considered for this role!


Join a long-established, family-owned organisation where transparency, integrity, and direct communication shape the way we work. Every team member has a clear voice and genuine visibility, supported by a culture built on entrepreneurial ambition and commitment to excellence. We are seeking an individual who is proactive, organised, and motivated to deliver outstanding results.

As an Aftersales Executive, you will deliver exceptional customer service while managing the full complaints process in a structured and professional manner. You will build strong relationships, work closely with the Quality Control department, and ensure that every concern is handled in line with company procedures. This position suits a detail-driven individual who thrives in a fast-paced environment and works confidently to strict deadlines.


Key responsibilities:

· Answer incoming telephone calls in a professional and supportive manner

· Provide tailored advice and arrange required actions to resolve customer complaints

· Deliver prompt and well-informed responses to complaints received by telephone or email

· Liaise with customers to gather accurate information and offer appropriate assistance

· Build and maintain positive relationships with all internal and external contacts

· Ensure all complaints are identified, managed, and recorded in accordance with company policies

· Manage internal and external email correspondence

· Escalate relevant matters to the Head of Sales

· Organise credit notes and customer refunds

· Handle customer invoice queries

· Prepare for and attend Quality Control meetings

Skills Required:

  • Have experience handling complaints in a customer service environment

· Experience of working in a product based environment.

· Maintain high standards of quality, efficiency, and productivity

· Communicate clearly and confidently both verbally and in writing

  • Experience with Sage 200 desirable

If you are driven, organised, and ready to make a meaningful impact within a supportive and ambitious business, we would be pleased to hear from you.


Ref: 08414

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Adele

Director

Adele has worked in the recruitment industry for pretty much her entire life! She started out with a major plc where she rapidly moved through the ranks to become the youngest area manager on record. Following this she ran a 60 branch independent network before taking the plunge in 1994 and starting her own business. By her own admission this was probably one of the scariest things that she has ever done (and she has had 5 kids and had jumped out of an aeroplane at 12,000 feet!).

“After years of managing other people, getting back to the sharp end dealing with employers and candidates at first was terrifying – would I be able to do what I had spent years training others to do? I needn’t have worried, my view that recruitment is not rocket science was reinforced and it was evident that so many people were getting it wrong. By simple caring more and trying harder to get people what they want, my business was a runaway success”

Email Adele