1st Line Support Engineer

  • Full Time
  • Ash
  • £23,000 - £28,000 USD / Year
  • Salary: £23,000 - £28,000

An exciting opportunity had arisen for my client based in Aldershot is seeking a passionate 1st Line Support Engineer to join their team.
The ideal candidate will have previous experience in delivering excellent customer service and have a passion working within IT.

Duties and key responsibilities will include:
Providing excellent initial 1st line support to customers
Resolve queries or issues such as login issues and application errors
Troubleshoot and solve technical issues raising them to senior IT Engineers
Support with remote access
Log all customer support calls and ensure all information/documents are tracked
Visit on site to assist in implementation and installation of new systems and software
Support other team members as and when required

Key skills required by the successful candidate:
Good experience within a customer service background
A technical mindset
An understanding of Networking with SQL
Knowledge of using CRM Systems (Salesforce) desirable
Fantastic problem solving skills
Experience of working under pressure in a busy environment

In return my client offers a fantastic working environment as part of a friendly, close knit team, parking on site and the opportunity to progress and develop! Apply now to be considered for this fantastic role!

Ref: 07758

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Adele

Director

Adele has worked in the recruitment industry for pretty much her entire life! She started out with a major plc where she rapidly moved through the ranks to become the youngest area manager on record. Following this she ran a 60 branch independent network before taking the plunge in 1994 and starting her own business. By her own admission this was probably one of the scariest things that she has ever done (and she has had 5 kids and had jumped out of an aeroplane at 12,000 feet!).

“After years of managing other people, getting back to the sharp end dealing with employers and candidates at first was terrifying – would I be able to do what I had spent years training others to do? I needn’t have worried, my view that recruitment is not rocket science was reinforced and it was evident that so many people were getting it wrong. By simple caring more and trying harder to get people what they want, my business was a runaway success”