Customer Service Coordinator

  • Permanent
  • Woking
  • Up to £24,750 DOE USD / Year
  • Salary: Up to £24,750 DOE

Customer Service Coordinator

Woking

£24,570pa  


Job Role

To deliver excellent customer service by handling enquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

  • Respond to customer enquiries via phone, email, and other communication channels.
  • Provide accurate information on products, services, and processes.
  • Resolve customer issues efficiently and escalate where necessary.
  • Maintain accurate customer records and process requests in line with company procedures.
  • Build positive customer relationships and support customer retention.
  • Work collaboratively with colleagues to deliver excellent service.
  • Meet individual and team performance targets.

Skills and Experience

  • Excellent verbal and written communication skills.
  • Strong organisational and problem-solving abilities.
  • Good attention to detail and ability to manage multiple tasks.
  • Competent IT skills, including Microsoft Office.
  • Previous customer service or administrative experience.
  • Friendly, professional, and customer-focused.
  • Positive team player with a proactive approach.
  • Resilient, adaptable, and able to remain calm under pressure.

Ref: 08639

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Adele

Director

Adele has worked in the recruitment industry for pretty much her entire life! She started out with a major plc where she rapidly moved through the ranks to become the youngest area manager on record. Following this she ran a 60 branch independent network before taking the plunge in 1994 and starting her own business. By her own admission this was probably one of the scariest things that she has ever done (and she has had 5 kids and had jumped out of an aeroplane at 12,000 feet!).

“After years of managing other people, getting back to the sharp end dealing with employers and candidates at first was terrifying – would I be able to do what I had spent years training others to do? I needn’t have worried, my view that recruitment is not rocket science was reinforced and it was evident that so many people were getting it wrong. By simple caring more and trying harder to get people what they want, my business was a runaway success”