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Customer Success Manager

  • Permanent
  • Woking
  • Up to £38,000 DOE USD / Year
  • Salary: Up to £38,000 DOE

Must drive due to office location


We are recruiting for an experienced, organised, and customer-focused professional to act as the main point of contact for domestic clients. This is an office-based role working closely with an established contracts and administration team to ensure a smooth, high-quality client experience from start to finish. This role suits someone with previous experience in construction, landscaping, or a similar trade working with domestic clients, who understands site-based operations and the importance of clear communication.


Key Responsibilities:

Act as the primary contact for domestic clients once work has been instructed

Arrange and confirm dates for works to be carried out

Manage incoming calls and emails from existing clients, resolving queries or passing them to the correct team member

Track progress of contracted works, ensuring records, photographs, and visit logs are completed

Escalate any issues or non-compliance appropriately

Confirm completed works for invoicing

Issue completion documentation and close out client journeys

Log client feedback and handle follow-up requests, including return visits where required

About You:

Proven experience working with domestic clients, ideally within construction or landscaping

Previous experience as a Customer Success Manager

Confident communicator with strong organisational skills

Comfortable coordinating between office staff and site teams

Proactive, detail-oriented, and customer-focused

This is a key role for someone who enjoys being the central point of contact and improving the overall client experience.


Ref: 08459

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Adele

Director

Adele has worked in the recruitment industry for pretty much her entire life! She started out with a major plc where she rapidly moved through the ranks to become the youngest area manager on record. Following this she ran a 60 branch independent network before taking the plunge in 1994 and starting her own business. By her own admission this was probably one of the scariest things that she has ever done (and she has had 5 kids and had jumped out of an aeroplane at 12,000 feet!).

“After years of managing other people, getting back to the sharp end dealing with employers and candidates at first was terrifying – would I be able to do what I had spent years training others to do? I needn’t have worried, my view that recruitment is not rocket science was reinforced and it was evident that so many people were getting it wrong. By simple caring more and trying harder to get people what they want, my business was a runaway success”

Email Adele